Delivery and Returns
How much is delivery?
Delivery to the US and Canada is $3.95, or free for orders over $50.
International shipping is $10.
When will I get my order?
Orders ship out 2-3 business days. We'll send you a confirmation email with a tracking number and link.
Exchanges and returns
From time to time items might not be completely suited. So we offer exchanges and returns on OHMME goods as long as they:
- Are unworn and in re-sellable condition
- Still have the tags attached
- Are placed neatly back into the packaging and returned undamaged
- Are still within 30 days of the purchase date (14 days for items bought at sale price)
We cannot accept returns of underwear or swimwear.
How to return a purchase
If your purchase meets all of these conditions, follow these simple steps:
- First, print the Returns & Exchange Form, complete it, and include it in your returns package.
- Email us at email@example.com with the weight of your parcel and we’ll send you a prepaid shipping label free of charge. We are not able to cover shipping costs for returns outside the US.
How much does it cost to return items?
For customers in the US who use the free returns label, it’s free to post returns back to OHMME.
For customers outside the US, we unfortunately cannot cover shipping costs for returns. Returns from outside the US are sent at your own cost.
How will I know that my return has been received?
Once your return is received and inspected, we’ll send you an email. If approved, your exchange or refund will be processed.
What if my refund is late or missing?
If you haven't received a refund yet, get in touch with the OHMME Customer Services Team, or give us a call.
How do I know exactly what size I am?
To help you get a better idea of sizing, we've included a size guide on every product page.